Difference between revisions of "Fulfillment"

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[[Category:Business Epics]]
In the context of [[Collaborative supply chain management|supply chain management]], "fulfillment" refers to the process of delivering products or services to customers <u>after</u> [[demand]] has been defined. Fulfillment encompasses all the activities and functions involved in ensuring that a customer's order is successfully completed and delivered to their satisfaction. Fulfillment is a crucial aspect of the supply chain because it directly impacts customer satisfaction and can significantly influence a company's reputation and success.
Fulfillment means all process to fulfill a promise given to a customer! 


From a '''retailer`s perspective''' this means the activities performed once an order is received to fulfill the order: ''packaging'', ''distribution'' and ''shipping of goods''. From a '''logistic provider`s perspective''' it is the packaging and dispatching of a customer`s order. The digital which needs to fulfill typically promises certain goods by accepting an order - typically an [[Internal Order|internal order]], [[Customer Order|customer order]], [[Return order|returns order]] or [[Relocation Order|relocation order]].      
With supply chains becoming more and more complex, fulfillment tasks also gained complexity through being distributed over multiple steps before the final customer is reached. To address this ZUGSEIL has introduced fulfillment collaboration capabilities which work well in simple as well as the most complex supply chain scenarios spanning over multiple identities. In essence, each participant communicatea with other stakeholders of the fullfillment job.  


== Fulfillment supply chains ==
Examples for basic fulfllment scenarios are
The most simple fulfillment scenario means that the local stock is (1) ordered to take the goods from stock and then (2) ordered to dispatch it via a logistic provider. Both actions are handled by a logistics team located in a local warehouse . But over the last decades the tasks in fulfillment gain more and more complexity and are distributed over multiple parties before the final customer is reached. To address this ZUGSEIL has introduced [[Dev:Fulfillment Supply Chain|Fulfillment Supply Chain capabilities]] which works well in simple as well as the most complex supply chain scenarios spanning over multiple identities collaborating to fulfill the promise given to the customer.
*demand, which is directly filled from local stock
*regular demand resulting in purchasing with a supplier
*demand, which is forwarded to a supplier with direct delivery to the internal customer
*demand, which is forwarded to a supplier with indirect delivery over a local warehouse to the internal customer
Additional challenges driving '''fulfillment supply chain complexity''' are
*multi level supply chains
*customization of goods along the supply chain
*distributed assembly tasks along the fulfillment supply chain
*dependency on  production


Examples for scenarios driving [[Dev:Fulfillment Supply Chain|fulfillment supply chain complexity]] are :
== Related articles ==
* [[Demand]]
* [[Supply chain participants]]
*[[Collaborative supply chain management]]
* [[Warehouse Management System (WMS)|Warehouse Management System]]


* customization of goods (internal or by 3rd party)
== Related development articles ==
* finishing of goods (internal or by 3rd party)
* [[Dev:Fulfillment]]
* assembly jobs along the fulfillment supply chain
[[Category:Glossary]]
 
[[Category:Business Epics]]
== (Order position) Fulfillment status ==
__NOTOC__
When internal order or customer orders are entering the fulfillment process, each of their position is assigned a fulfillment strategy and a fulfillment status. For the fulfillment strategy/status a history exists to track not only the status but eventually also a change in fulfillment strategy. Please read up on this article for a [[Dev:List of the default fulfillment status|list of the default fulfillment status]].

Latest revision as of 19:28, 9 November 2024

In the context of supply chain management, "fulfillment" refers to the process of delivering products or services to customers after demand has been defined. Fulfillment encompasses all the activities and functions involved in ensuring that a customer's order is successfully completed and delivered to their satisfaction. Fulfillment is a crucial aspect of the supply chain because it directly impacts customer satisfaction and can significantly influence a company's reputation and success.

With supply chains becoming more and more complex, fulfillment tasks also gained complexity through being distributed over multiple steps before the final customer is reached. To address this ZUGSEIL has introduced fulfillment collaboration capabilities which work well in simple as well as the most complex supply chain scenarios spanning over multiple identities. In essence, each participant communicatea with other stakeholders of the fullfillment job.

Examples for basic fulfllment scenarios are

  • demand, which is directly filled from local stock
  • regular demand resulting in purchasing with a supplier
  • demand, which is forwarded to a supplier with direct delivery to the internal customer
  • demand, which is forwarded to a supplier with indirect delivery over a local warehouse to the internal customer

Additional challenges driving fulfillment supply chain complexity are

  • multi level supply chains
  • customization of goods along the supply chain
  • distributed assembly tasks along the fulfillment supply chain
  • dependency on production

Related articles

Related development articles

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