Difference between revisions of "Fulfillment"

Latest revision as of 19:28, 9 November 2024

In the context of supply chain management, "fulfillment" refers to the process of delivering products or services to customers after demand has been defined. Fulfillment encompasses all the activities and functions involved in ensuring that a customer's order is successfully completed and delivered to their satisfaction. Fulfillment is a crucial aspect of the supply chain because it directly impacts customer satisfaction and can significantly influence a company's reputation and success.

With supply chains becoming more and more complex, fulfillment tasks also gained complexity through being distributed over multiple steps before the final customer is reached. To address this ZUGSEIL has introduced fulfillment collaboration capabilities which work well in simple as well as the most complex supply chain scenarios spanning over multiple identities. In essence, each participant communicatea with other stakeholders of the fullfillment job.

Examples for basic fulfllment scenarios are

demand, which is directly filled from local stock
regular demand resulting in purchasing with a supplier
demand, which is forwarded to a supplier with direct delivery to the internal customer
demand, which is forwarded to a supplier with indirect delivery over a local warehouse to the internal customer

Additional challenges driving fulfillment supply chain complexity are

multi level supply chains
customization of goods along the supply chain
distributed assembly tasks along the fulfillment supply chain
dependency on production

@@ Line 1: / Line 1: @@
-[[Category:Business Epics]]
+In the context of [[Collaborative supply chain management|supply chain management]], "fulfillment" refers to the process of delivering products or services to customers <u>after</u> [[demand]] has been defined. Fulfillment encompasses all the activities and functions involved in ensuring that a customer's order is successfully completed and delivered to their satisfaction. Fulfillment is a crucial aspect of the supply chain because it directly impacts customer satisfaction and can significantly influence a company's reputation and success.
-Fulfillment means all process to fulfill demand of an internal party or a customer party! Demand is created by [[Internal order|internal orders]] or [[Customer Order|customer orders.]]
-Filling demand can be broken down into three tasks/questions:
+With supply chains becoming more and more complex, fulfillment tasks also gained complexity through being distributed over multiple steps before the final customer is reached. To address this ZUGSEIL has introduced fulfillment collaboration capabilities which work well in simple as well as the most complex supply chain scenarios spanning over multiple identities. In essence, each participant communicatea with other stakeholders of the fullfillment job.
-* '''Disposition task -''' Where to get the goods from?
+Examples for basic fulfllment scenarios are
-*'''Customization task''' (optional) - How to get the goods into the desired state?
+*demand, which is directly filled from local stock
-* '''Deliery task -''' How to get the goods to the place of demand?
+*regular demand resulting in purchasing with a supplier
+*demand, which is forwarded to a supplier with direct delivery to the internal customer
+*demand, which is forwarded to a supplier with indirect delivery over a local warehouse to the internal customer
+Additional challenges driving '''fulfillment supply chain complexity''' are
+*multi level supply chains
+*customization of goods along the supply chain
+*distributed assembly tasks along the fulfillment supply chain
+*dependency on  production
-== Where to get the goods from? ==
+== Related articles ==
-Whenever demand exists, disposition has three choices to get the goods demanded:
+* [[Demand]]
+* [[Supply chain participants]]
+*[[Collaborative supply chain management]]
+* [[Warehouse Management System (WMS)|Warehouse Management System]]
-* '''Have''' - Fill the demand from intra-organization stock. Eventually wait for outstanding production or purchase orders bound to intra-organization stock as [[Expected shipments|expected shipments.]]
+== Related development articles ==
-* '''Buy -''' Purchase the goods with a supplier/vendor through creation of a [[purchase order]]
+* [[Dev:Fulfillment]]
-* '''Make''' - Produce the required goos
+[[Category:Glossary]]
+[[Category:Business Epics]]
-== How to get the goods into the desired state? ==
+__NOTOC__
-This optional question aims towards customization of products according to to the demand of the customers. Typically this demand is filled by:
-* '''In-Process-Services''' - These are typically simple services, which are performed to the items to be fulfilled directly as part of or right after the picking process, before delivery process starts.
-* '''Explicit supply chain handling''' - When the desired state cannot be created as part of the picking process, other external parties or production must be involved. This requires explicit [[supply chain handling and supervision]] eventually spanning over multiple parties.
-== How to get the goods to the place of demand? ==
-Once it is clear where and when the goods are available the next issue is to deliver them to the place of demand of the internal or external customer. Generally there are these options:
-* '''IntraOrg pickup''' - Pickup by customer at intra-organization pickup station
-* '''3rd party pickup -''' Pickup by customer at 3rd party pickup station
-* '''Postal delivery -''' Direct delivery to a postal address
-* '''IntraOrg delivery''' - Direct delivery to a company mail address - this option is only available for intra-organization demand
-You can read in this article how the [[Dev:Delivery process governance|delivery process is governed]].
-{{Note|In many cases the customer makes a pre-decision on the preferred delivery option, which is documented in the internal or customer order and must be considered, when definiting the final delivery option.}}

Difference between revisions of "Fulfillment"

Latest revision as of 19:28, 9 November 2024

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