Difference between revisions of "Fulfillment"

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[[Category:Business Epics]]
In the context of [[Collaborative supply chain management|supply chain management]], "fulfillment" refers to the process of delivering products or services to customers <u>after</u> [[demand]] has been defined. Fulfillment encompasses all the activities and functions involved in ensuring that a customer's order is successfully completed and delivered to their satisfaction. Fulfillment is a crucial aspect of the supply chain because it directly impacts customer satisfaction and can significantly influence a company's reputation and success.  
Fulfillment means all process to get the demand raised by an [[Internal Order|internal order]] or [[Customer Order|customer order]] fulfilled.  


Demand raised by other objects, like minimal stock quantities or [[Production Order|production orders]] are also raising demand, but covering these demands is covered by the regular procurement-job.
With supply chains becoming more and more complex, fulfillment tasks also gained complexity through being distributed over multiple steps before the final customer is reached. To address this ZUGSEIL has introduced fulfillment collaboration capabilities which work well in simple as well as the most complex supply chain scenarios spanning over multiple identities. In essence, each participant communicatea with other stakeholders of the fullfillment job.  


== Fulfillment strategies ==
Examples for basic fulfllment scenarios are
Depending on various information like type of goods, goods availability, goods pricing, target region, required time of arrival at the customer or general fulfillment strategies, a fulfillment strategy is computed or manually defined per position. There exist currently 4 fulfillment strategies:
*demand, which is directly filled from local stock
*regular demand resulting in purchasing with a supplier
*demand, which is forwarded to a supplier with direct delivery to the internal customer
*demand, which is forwarded to a supplier with indirect delivery over a local warehouse to the internal customer
Additional challenges driving '''fulfillment supply chain complexity''' are
*multi level supply chains
*customization of goods along the supply chain
*distributed assembly tasks along the fulfillment supply chain
*dependency on  production


=== Self fulfillment ===
== Related articles ==
This is the default fulfillment strategy for most of the goods.
* [[Demand]]
* [[Supply chain participants]]
*[[Collaborative supply chain management]]
* [[Warehouse Management System (WMS)|Warehouse Management System]]


=== Warehouse delegation ===
== Related development articles ==
 
* [[Dev:Fulfillment]]
=== Fulfillment delegation ===
[[Category:Glossary]]
 
[[Category:Business Epics]]
=== Contract forwarding ===
__NOTOC__

Latest revision as of 19:28, 9 November 2024

In the context of supply chain management, "fulfillment" refers to the process of delivering products or services to customers after demand has been defined. Fulfillment encompasses all the activities and functions involved in ensuring that a customer's order is successfully completed and delivered to their satisfaction. Fulfillment is a crucial aspect of the supply chain because it directly impacts customer satisfaction and can significantly influence a company's reputation and success.

With supply chains becoming more and more complex, fulfillment tasks also gained complexity through being distributed over multiple steps before the final customer is reached. To address this ZUGSEIL has introduced fulfillment collaboration capabilities which work well in simple as well as the most complex supply chain scenarios spanning over multiple identities. In essence, each participant communicatea with other stakeholders of the fullfillment job.

Examples for basic fulfllment scenarios are

  • demand, which is directly filled from local stock
  • regular demand resulting in purchasing with a supplier
  • demand, which is forwarded to a supplier with direct delivery to the internal customer
  • demand, which is forwarded to a supplier with indirect delivery over a local warehouse to the internal customer

Additional challenges driving fulfillment supply chain complexity are

  • multi level supply chains
  • customization of goods along the supply chain
  • distributed assembly tasks along the fulfillment supply chain
  • dependency on production

Related articles

Related development articles

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