ZUGSEIL Shop
The internal shop is a shopping service for users of a digital, e.g. employees of a company.
General user flow
The internal shop is a highly customizable application, which offers the flexibility our customers require for their individual internal shopping requirements. When the user enters the shop the fundamental flow of the shopping process is determined by the shopping purpose, which the user has implicitly or explicitly selected. Depending on the settings made in the shopping purpose, the user interface of the shop is rendered depending on the shopping assistants defined as part of the shopping purpose.
No matter which shopping purpose the user has - the fundamental process stays always the same:
- After the shopping purpose is selected, the product selection starts .
- After the products are selected, the user has to check out.
- Eventually, if the order is does not meet rules imposed by the organization, it has to enter the Equipment Related Clearance Process process
- Eventually if the internal order is associated with local stocks (e.g. org-unit local stock) direct handout might occur
After checkout and direct handout have been processed, the internal order is created. From there order is passed to fulfillment processes.
Phase 1: Shopping purpose selection
 Warning: | Central to the entire shopping process is the initial selection of the shopping purpose. |
The shopping purpose selection is the first decision to be made. There are two scenarios how the shopping purpose is selected by the user:
- Explicit Purpose Selection When the user starts the internal ordering process, the shop shows a shopping purpose selection screen (A1)
- Implicit Purpose Selection By a link on a widget on the B-Op Synapse Desktop the shopping purpose may be preselected. The administrator defines as a setting of the widget, that it starts the shop with a static shopping purpose being preselected. This saves the user from having to select the shopping purpose each time he clicks on this icon. Example for such a widget on a B-Op Desktop Widget is "Place personal equipment order".
Phase 2: Target selection
Depending on the settings in the shopping purpose the target is identified automatically. This is checked in the decision making process B1. If the shopping target could be determined automatically, the user is automatically forwarded to the product selection screen (
In all other cases the user must manually define a shopping target
Check: Target Selection is neccessary?
This checks whether the shopping purpose requires a target object to be selected.
Target workspace selection
Target person selection
Target project selection
Product Selection
The product selection is a very importantthe user defining the shop settings has to define two questions:
- Which products are available for the shop user?
- How does the user-interface for product selection in the shop look like? The design mainly defined by the shopping assistant defined through the shopping purpose.
Checkout
As in regular shops, the user has to define how to pay and the desired delivery information. The internal ordering checkout process inside a legal person comes with special requirements, like mandatory cost center selection, multiple delivery addresses per position, position split and many more, which can be read up on the checkout variations page. Using shopping assistants may also reduce the complexity of the checkout process, making internal ordering a very simple action.
Check: Is Equipment Related Clearance Process applicable?
Equipment Related Clearance Process
Check: Is Direct Handout Applicable?
Direct Handout from local stock
In many organizations each business unit has a small stock to fulfill the raised demand by an internal order immediately. This process is enabled, if an internal order is placed by an authorized user for accessing the local stock, when the user is ordering for himself or another person. The direct handout is integrated into the process, so that all the warehouse-fulfillment process is properly booked, but with zero additional effort by the local stock manager. This is a great timesaver and enables organization wide asset controlling. [So far most local stocks are not kept in the ERP/Financial systems and typically black holes regarding capital binding as well as stuff lying around without any control on it]