Fulfillment

Fulfillment means all process to fulfill a promise given to a customer!

From a retailer`s perspective this means the activities performed once an order is received to fulfill the order: packaging, distribution and shipping of goods. From a logistic provider`s perspective it is the packaging and dispatching of a customer`s order. The digital which needs to fulfill typically promises certain goods by accepting an order - typically an internal order, customer order, return order or relocation order.

ZUGSEIL supports fulfillment of two types implicit supply chains and explicit supply chains.

Implicit Supply Chains

Implicit Supply Chains means that all processes are triggered over demand against warehouses. No coordinating element is available.

Demand can be created by these objects:

• Internal order
• Customer order
• Production order
• Relocation order

Implicit supply chains allow these actions:

• Picking Process - When a demand is risen against a warehouse by a shipping order and free quantity is on stock. The picking process takes quantity from the local stock
• In-Process-Services (optional) - These are services, which are performed to the items to be fulfilled directly as part of the picking process before dispatching starts.
• Dispatching of picked goods - This item takes picked (and eventually serviced) goods and sends them out by using a logistic provider to the final destination.

The most simple fulfillment scenario means that a logistics team located in a local warehouse is (1) ordered to take the goods from stock and then (2) ordered to dispatch it via a logistic provider!

Explicit Supply Chains

With supply chains becoming more and more complex, fulfillment tasks also gained complexity through being distributed over multiple steps before the final customer is reached. To address this ZUGSEIL has introduced innovative fulfillment supply chain capabilities which works well in simple as well as the most complex supply chain scenarios spanning over multiple identities collaborating to fulfill the promise given to the customer.

This means that a fulfillment plan is required, which is describes each planned step along the fulfillment of the goods. To address this ZUGSEIL has introduced innovative fulfillment supply chain capabilities which works well in simple as well as the most complex supply chain scenarios spanning over multiple identities collaborating to fulfill the promise given to the customer.

Examples for scenarios driving fulfillment supply chain complexity are :

• customization of goods (internal or by 3rd party)
• finishing of goods (internal or by 3rd party)
• assembly jobs along the fulfillment supply chain