Difference between revisions of "Fulfillment"
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From a '''retailer`s perspective''' this means the activities performed once an order is received to fulfill the order: ''packaging'', ''distribution'' and ''shipping of goods''. From a '''logistic provider`s perspective''' it is the packaging and dispatching of a customer`s order. The digital which needs to fulfill typically promises certain goods by accepting an order - typically an [[Internal Order|internal order]], [[Customer Order|customer order]], [[return order]] or [[Relocation Order|relocation order]]. | From a '''retailer`s perspective''' this means the activities performed once an order is received to fulfill the order: ''packaging'', ''distribution'' and ''shipping of goods''. From a '''logistic provider`s perspective''' it is the packaging and dispatching of a customer`s order. The digital which needs to fulfill typically promises certain goods by accepting an order - typically an [[Internal Order|internal order]], [[Customer Order|customer order]], [[return order]] or [[Relocation Order|relocation order]]. | ||
ZUGSEIL supports fulfillment of two fulfillment handling types: '''implicit | ZUGSEIL supports fulfillment of two fulfillment handling types: '''implicit fulfillment handling''' and '''explicit fulfillment handling'''. | ||
== Implicit | == Implicit Fulfillment Handling == | ||
Implicit | Implicit fulfillment means that no coordinating fulfillment data is available. Complex fulfillment tasks are not possible with this type of fulfillment handling. | ||
Fulfillment is triggered by [[Shipment Order|Shipment Orders]], which triggers these local fulfillment actions: | |||
* '''Picking Process''' - When a demand is risen against a warehouse by a [[Shipment Order|shipment order]] and free quantity is on stock. The picking process takes quantity from the local stock | |||
* '''Picking Process''' - When a demand is risen against a warehouse by a | |||
* '''In-Process-Services (optional)''' - These are services, which are performed to the items to be fulfilled directly as part of the picking process before dispatching starts. | * '''In-Process-Services (optional)''' - These are services, which are performed to the items to be fulfilled directly as part of the picking process before dispatching starts. | ||
* '''Dispatching of picked goods''' - This item takes picked (and eventually serviced) goods and sends them out by using a logistic provider to the final destination. | * '''Dispatching of picked goods''' - This item takes picked (and eventually serviced) goods and sends them out by using a logistic provider to the final destination. | ||
If shipping orders can not be fulfilled, [[Purchasing|procurement processes]] are triggered in the local digital for acquiring the missing goods. | |||
== Explicit Supply Chain Handling == | == Explicit Supply Chain Handling == | ||
Revision as of 22:13, 6 June 2022
Fulfillment means all process to fulfill a promise given to a customer!
From a retailer`s perspective this means the activities performed once an order is received to fulfill the order: packaging, distribution and shipping of goods. From a logistic provider`s perspective it is the packaging and dispatching of a customer`s order. The digital which needs to fulfill typically promises certain goods by accepting an order - typically an internal order, customer order, return order or relocation order.
ZUGSEIL supports fulfillment of two fulfillment handling types: implicit fulfillment handling and explicit fulfillment handling.
Implicit Fulfillment Handling
Implicit fulfillment means that no coordinating fulfillment data is available. Complex fulfillment tasks are not possible with this type of fulfillment handling.
Fulfillment is triggered by Shipment Orders, which triggers these local fulfillment actions:
- Picking Process - When a demand is risen against a warehouse by a shipment order and free quantity is on stock. The picking process takes quantity from the local stock
- In-Process-Services (optional) - These are services, which are performed to the items to be fulfilled directly as part of the picking process before dispatching starts.
- Dispatching of picked goods - This item takes picked (and eventually serviced) goods and sends them out by using a logistic provider to the final destination.
If shipping orders can not be fulfilled, procurement processes are triggered in the local digital for acquiring the missing goods.
Explicit Supply Chain Handling
With supply chains becoming more and more complex, fulfillment tasks also gained complexity through being distributed over multiple steps before the final customer is reached. To address this ZUGSEIL has introduced fulfillment collaboration capabilities which work well in simple as well as the most complex supply chain scenarios spanning over multiple identities. In essence, a fulfillment plan is built and communicated to other stakeholder of the fullfillment which is describes each planned step along the fulfillment of the goods. To address this ZUGSEIL has introduced innovative fulfillment supply chain capabilities which works well in simple as well as the most complex supply chain scenarios spanning over multiple identities collaborating to fulfill the promise given to the customer.
Examples for scenarios driving fulfillment supply chain complexity are :
- customization of goods (internal or by 3rd party)
- finishing of goods (internal or by 3rd party)
- assembly jobs along the fulfillment supply chain