Difference between revisions of "ZUGSEIL Point of Service (POS)"
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The '''Point of Service''' servicebundle convers all processes to operate a '''Point of Service''' for their staff members. | |||
Typcal examples are: | |||
* [[Dev:Measuring-In POP (as preparation of order process)|'''Pre-order-process fitting''']] - Before a staff member is permitted to order, he has to come to the Point of Service to get the best fitting sizes and modifications evaluated. | |||
* '''Post-order fitting''' - After equipment items have been ordered the first time, the staff member has to come to the Point of Service to [[Dev:POS Process - Pickup of preordered goods|Pick-Up the ordered equipment]] items and typically has to sign for them. In case of a non-matching size, Products can be exchanged on the fly or modifications can be ordered or immediately made. | |||
* | |||
* Staff onboarding - this is a special process focussed on providing the initial equipment for a new staff member in a structured way. They are immediately handed out from local stock - and if no stock is available the item shall be either ordered for pickup at the site or for home delivery to the staff. | |||
* On-Site handing out of items on local stock, the staff member is eligible for. | |||
* First time equipment delivery | |||
** certain equipment items might require to be tried-on and eventually exchanged on-the-fly by other items on local stock | |||
** certain equipment items might require to be tried-on and eventually have to be taken back (returned) and another size, which is not on lock stock, needs to be ordered | |||
* Exchange if items as body measures of a person have changed, which require a different size | |||
* Servicing of items as an item requires to be modified for some reason. This creates service orders, which can be processed over the ZUGSEIL Service Fulfillment & Maintenance (SFM). | |||
* General clothing return as people do no longer require items or people offboard a company | |||
* Staff offboarding | |||
These are just a couple of reasons why these processes can be triggered. As these items are not in the property of the bearer but the company, the entire bookings in the background are entirely different that in regular POS process handling. | |||
It supports common processes like [[Employee onboarding|onboarding]], fitting or try-on, returns, servicing and maintainance amongst many more. | |||
A Point-Of-Service typically | |||
It also integrates with [[ZUGSEIL Lifecycle Management (LCM)|ZUGSEIL LCM]] on products require lifecycle tracking. Typical users of POS-EQ are: | It also integrates with [[ZUGSEIL Lifecycle Management (LCM)|ZUGSEIL LCM]] on products require lifecycle tracking. Typical users of POS-EQ are: | ||
Revision as of 15:43, 29 March 2023
The Point of Service servicebundle convers all processes to operate a Point of Service for their staff members.
Typcal examples are:
- Pre-order-process fitting - Before a staff member is permitted to order, he has to come to the Point of Service to get the best fitting sizes and modifications evaluated.
- Post-order fitting - After equipment items have been ordered the first time, the staff member has to come to the Point of Service to Pick-Up the ordered equipment items and typically has to sign for them. In case of a non-matching size, Products can be exchanged on the fly or modifications can be ordered or immediately made.
- Staff onboarding - this is a special process focussed on providing the initial equipment for a new staff member in a structured way. They are immediately handed out from local stock - and if no stock is available the item shall be either ordered for pickup at the site or for home delivery to the staff.
- On-Site handing out of items on local stock, the staff member is eligible for.
- First time equipment delivery
- certain equipment items might require to be tried-on and eventually exchanged on-the-fly by other items on local stock
- certain equipment items might require to be tried-on and eventually have to be taken back (returned) and another size, which is not on lock stock, needs to be ordered
- Exchange if items as body measures of a person have changed, which require a different size
- Servicing of items as an item requires to be modified for some reason. This creates service orders, which can be processed over the ZUGSEIL Service Fulfillment & Maintenance (SFM).
- General clothing return as people do no longer require items or people offboard a company
- Staff offboarding
These are just a couple of reasons why these processes can be triggered. As these items are not in the property of the bearer but the company, the entire bookings in the background are entirely different that in regular POS process handling.
It supports common processes like onboarding, fitting or try-on, returns, servicing and maintainance amongst many more.
A Point-Of-Service typically
It also integrates with ZUGSEIL LCM on products require lifecycle tracking. Typical users of POS-EQ are:
- companies having a lot of staff operating their own points of service
- third parties, which offer the service to companies as outsourcing.
Main processes
- On-Site Personal Equipment Management - This is for companies which offer a service point, where items can be exchanged, serviced or returned.
- On Site Measuring-In - This is for companies which offer a service to staff to get measured-in at a Point of Service.
- Hand-out/Pick-Up of preordered equipment - This is for home ordering which requires pickup for specific items
- Regular Point-Of-Sale - This is a cash register software, which interacts with local stock and allows regular Point of Sale interaction with customers like sales, returns or exchange process.