Difference between revisions of "Fulfillment"

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* finishing of goods (internal or by 3rd party)
* finishing of goods (internal or by 3rd party)
* assembly jobs along the fulfillment supply chain
* assembly jobs along the fulfillment supply chain
== Fulfillment Strategy on order position level ==
Once the promise is given to the customer, a decision <u>for each order position</u> has to be made: "How do we fulfill this promise?".  This decision typically depends on various information like type of goods, goods availability, goods pricing, target region, required time of arrival at the customer or general fulfillment strategies. ZUGSEIL currently offers 4 fulfillment strategies: [[File:Fullfillment_Strategies_v1.png|right|frameless|597x597px]]
* '''Self-fulfillment''' This is the default fulfillment strategy for most of the goods and does not require b-op based interaction of digitals. Goods are taken from local stock. If lock stock has insufficient stock measures are taken to refill it, so the goods can be sent to the customer. After being sent the customer is invoiced by the sent goods.
* '''Warehouse delegation''' ''(only available with inter-digital digitization)'' There exists a warehouse, which is under full control of the ordering digital, but is hosted at a 3rd party digital, the goods are shipped from that delegated warehouse. After the goods have been sent out the customer is invoiced by the sent goods. The participating digitals communicate on the [[Shipment Order|shipment order]] and [[delivery order]] status.
* '''Fulfillment delegation''' ''(only available with inter-digital digitization)'' The entire fulfillment is outsourced to a 3rd party digital. The fulfillment of goods is placed as procurement order at the supplying digital. One the supplying digital confirms the delivery of goods to the final customer, he is invoiced by the sent goods from the 1st level supplier.  The participating digitals communicate on the [[Production Order|procurement order]] status.
* '''Contract brokerage''' ''(only available with inter-digital digitization)'' In this scenario, the digital which received the order is taking a brokerage role. It just informs the next level supplier that there is a customer which wants to order stuff with him at which conditions. At the same time it informs the customer which digital will take the offer for these conditions. The customer and the customer places a regular purchase order with the supplier. Once the contract is established the broker`s digital is notified that a contract has been successfully created and he might charge a commission for his services (over the backwards order process) with the customer.  Please note that the digitals of the supplier and the customer have to know each other. Eventually the broker must make sure that the digitals are introduced beforehand!


== (Order position) Fulfillment status ==
== (Order position) Fulfillment status ==
When internal order or customer orders are entering the fulfillment process, each of their position is assigned a fulfillment strategy and a fulfillment status. For the fulfillment strategy/status a history exists to track not only the status but eventually also a change in fulfillment strategy. Please read up on this article for a [[Dev:List of the default fulfillment status|list of the default fulfillment status]].
When internal order or customer orders are entering the fulfillment process, each of their position is assigned a fulfillment strategy and a fulfillment status. For the fulfillment strategy/status a history exists to track not only the status but eventually also a change in fulfillment strategy. Please read up on this article for a [[Dev:List of the default fulfillment status|list of the default fulfillment status]].

Revision as of 13:52, 5 June 2022

Fulfillment means all process to fulfill a promise given to a customer!

From a retailer`s perspective this means the activities performed once an order is received to fulfill the order: packaging, distribution and shipping of goods. From a logistic provider`s perspective it is the packaging and dispatching of a customer`s order. The digital which needs to fulfill typically promises certain goods by accepting an order - typically an internal order, customer order, returns order or relocation order.

Fulfillment supply chains

The most simple fulfillment scenario means that the local stock is (1) ordered to take the goods from stock and then (2) ordered to dispatch it via a logistic provider. Both actions are handled by a logistics team located in a local warehouse . But over the last decades the tasks in fulfillment gain more and more complexity and are distributed over multiple parties before the final customer is reached. To address this ZUGSEIL has introduced Fulfillment Supply Chain capabilities which works well in simple as well as the most complex supply chain scenarios spanning over multiple identities collaborating to fulfill the promise given to the customer.

Examples for scenarios driving fulfillment supply chain complexity are :

  • customization of goods (internal or by 3rd party)
  • finishing of goods (internal or by 3rd party)
  • assembly jobs along the fulfillment supply chain

(Order position) Fulfillment status

When internal order or customer orders are entering the fulfillment process, each of their position is assigned a fulfillment strategy and a fulfillment status. For the fulfillment strategy/status a history exists to track not only the status but eventually also a change in fulfillment strategy. Please read up on this article for a list of the default fulfillment status.

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