Customer Order

A customer order is an object which is created on the supplier side after a procurement-contract has been created between a customer and a supplier.

Customer orders can be created by manual creation in the suppliers identity or through digital interaction on the b-op network.

Lifecycle of a Customer Order

*Order creation

• • Either manually (does not require acceptance)
  • Or over b-op network (requires acceptance)
• Customer order acceptance process enabled (set per customer?)
  • waiting for acceptance
  • accepted --> Active
• Change request of already accepted customer order**Change requested accepted
  • Change request rejected
  • Change accepted order positions (one position 0 qtty == cancel positions, all positions 0 qtty --> entire order cancelled)
• Delivery status
  • partially delivered positions
  • fully delivered positions
• Billed status**partially billed position
  • fully billed positions

Changing of the customer order

Changes (as possible with internal orders) are not permissible as a PO/CO-pair are a legally binding entity, and require mutual consent. So in the UI changing and change requests are permissible, but in the data model the offer-process has to be employed to reach a new PO/CO-pair are descendant of the old pair.

As a result, when a change was accepted, a corresponding offer has to be sent to the customer, which then accepts the offer, which results in a contract, which results in a new PO to be sent to the suppler, which then becomes auto-accepted.