ZUGSEIL Point of Service (POS)

The Point of Service service bundle covers all processes to operate a physical point of service for their staff members.

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Digital Service Point (SHOP-DSP)

Staff onboarding process

When new employees have joined an organization they typically undergo onboarding. An important part of the onboarding process is the handing out of required equipment. Typical processes of onboarding are:

• Pre-order-process fitting - Before a staff member is permitted to order equipment items, the Point of Service allows to evaluate the best fitting sizes and modifications for the staff member.
• Initial take away - When the initial fitting is performed, the HR data is used to compute the entitlement the staff member is eligible for. The staff member may immediately receive a fraction or the full equipment from local stock. Items which are currently not available at the uniform shop are ordered and can be picked up later or shipped home directly.
• Post-order fitting - After equipment items have been ordered in the orboarding process or in the digital uniform store (for the first time), the staff member has to come to the Point of Service to Pick-Up the ordered equipment items. The staff member will try them on and verify the optimal fit. In case of a non-matching size, products can be exchanged in the uniform store on the fly or modifications can be ordered or immediately performed. Typically has to sign for the receipt.

Uniform shop

Over the time while an employee is part of an organization, the equipment regularly requires updating and has to undergo changes due to reasons like equipment lifecycle requirements, job profile changes, changes of requirement or changes of the body of the staff member. Typically this requires these processes:

• Exchange items, as body measures of a person have changed, which require a different size
• Exchange items, if they have reached end-of-life or are close to it
• Returning of items, if no longer required or usable
• Servicing or maintenance of items to ensure optimal functionality/protection or looks.
• Checking of completeness and functionality might be required for security relevant items like weapons or mission critical equipment like medications.
• Documentation of loss for items relevant to revision or security.

Also items may be preordered and picked up at the uniform shop, e.g. items can be preordered from home and picked up for the initial fitting.

Offboarding

Once the team member leaves the company, the equipment typically can be returned. This return allows to ensure that security or revision relevant items are not lost or get in wrong hands. Catering the more and more important side effect of reduction of ecological footprint, the returned items can be refurbished (e.g. washed) and reused.  

These are just a couple of reasons for processes and how they are covered by components of ZUGSEIL Point of Service.  The ZUGSEIL Point of Service is fully integrated with Personal Equipment Management.

Digital uniform store = ZUGSEIL SHOP + PEM

It supports common processes like onboarding, fitting or try-on, returns, servicing and maintainance amongst many more.

A Point-Of-Service typically

It also integrates with ZUGSEIL LCM on products require lifecycle tracking. Typical users of POS-EQ are:

• companies having a lot of staff operating their own points of service
• third parties, which offer the service to companies as outsourcing.

Main tools

• On Site Measuring-In - This is for companies which offer a service to staff to get measured-in at a Point of Service.
• Hand-out/Pick-Up of preordered equipment - This is for home ordering which requires pickup for specific items
• Regular Point-Of-Sale - This is a cash register software, which interacts with local stock and allows regular Point of Sale interaction with customers like sales, returns or exchange process.
• Point-of-Service Administration - This allows to centrally control all setings and base data required to manage and configure the processes per Point-Of-Service

Related articles

• Employee onboarding
• ZUGSEIL Fulfillment Tools
• ZUGSEIL Lifecycle Management Tools (LCM)
• ZUGSEIL Service Fulfillment & Maintenance (SFM)
• App:Measuring-In