Support Tools

This page lists and briefly introduces the available Tools that help us to support our B-Op and ZUGSEIL-customers

• Helpdesk: https://helpdesk.b-op.com
  • Ticketing-System where Email-based communication is managed
• Jira: https://jira.b-op.org
  • System to document and manage bug-fixing and development-tasks
• Clockify: https://clockify.me
  • Website that help us track the invested time on customer-projects (tickets and tasks)
• ZUGSEIL-Wiki: https://wiki.zugseil.com
  • Documentation-system to keep track of customer-relation and related projects
• Admin-Wiki: https://aw.b-op.org
  • Wiki for IT-infrastructure- and server-related information as well as helpful information about depolyment of our software

Further tools:

• Bitwarden: Password-Manager where you keep security-sensitive information
  • Installed as plugin for browser, standalone-program and website-site https://passmanager.b-op.com available
• Privatebin: https://privatebin.b-op.com
  • A website to store and share sensitive information for a short-term. The information I getting deleted the moment the recipient has opened the Privatebin-link