Support staff education plan

This page shows the training plan that a newly hired support employee must go through.

List of working materials

Hardware:

Tools (accounts for):

passmanager.b-op.com (Password tool, where all company given passwords must be stored. All passwords must consist of at least 16 digits and contain upper and lower case letters, numbers and special characters.. Do not use same passwords for different applications, customer system access etc.)
www.office.com (ZUGSEIL Office 365 Account: Here the complete Office package can be downloaded: Teams, Word, Excel, Outlook, etc.)
helpdesk.b-op.com (Ticket system for customer support requests)
jira.b-op.org (Tool for creating tasks for development, IT department)
wiki.zugseil.com (ZUGSEIL Wiki)
aw.b-op.org (B-Op admin Wiki)
securecloud.b-op.com (Tool for sharing files. All customer support data can be found in this cloud. Will be moved to cloud.b-op.com in the near future.)
cloud.b-op.com (Tool for sharing files in the company.)